FIRMWARE

NOTES

It is recommended to have the devices fully charged prior to running the firmware updated process.

Phone apps, required to update remote and collar firmware, are available here:

UPDATING THE REMOTE

Open the Heel Firmware Update application on your phone.
Allow the necessary permissions and download firmware if prompted.

Click the Start Scanning button.

The device list will populate when you put the Remote into update mode, explained in the next step.

Power on the Remote by short pressing the power button (long hold will power off the remote)

Press and hold the two shock setting buttons for more than 5 seconds.

The visual assurance LEDs at the top of the product should blink Blue.

The Remote will show up in the list.

If the device needs to be updated an update button will appear next to the device.

If no update button appears, your device is already installed with the latest firmware.

NOTE: The device stays connectable for 40 seconds and then shuts down BLE beaconing.

UPDATING THE COLLAR

Open the Heel Firmware Update application on your phone.
Allow the necessary permissions and download firmware if prompted.

Click the Start Scanning button.

The device list will populate when you put the Collar into update mode, explained in the next step.

Before putting the Collar into update mode, ensure the Collar is powered down (a long hold powers down the Collar).

Power on the Collar by pressing and holding the power button. Continue holding the power button down for more than 5 seconds. The visual assurance LED at the top of the product should blink Blue.

The Collar will show up in the list.

If the device needs to be updated an update button will appear next to the device.

If no update button appears, your device is already installed with the latest firmware.

NOTE: The device stays connectable for 40 seconds and then shuts down BLE beaconing.