Returns and Refunds

Except for Products designated as non-returnable, we will accept a return of Products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of shipment and provided such Products are returned in their original condition.

To return Products, you must obtain a Return Merchandise Authorization ("RMA") number from our team by using the chat feature on https://heel.dog/, or sending an email to hello@heel.dog.

No returns of any type will be accepted without an RMA number.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment.

Refunds are processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase.

WE OFFER NO REFUNDS ON PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

Limited Warranty

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

WE WARRANT THAT, DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.


(a) Who May Use This Warranty?
This limited warranty extends only to the original purchaser the Products. It does not extend to any subsequent or other owner or transferee of the Products or any transferee or other beneficiary.
(b) What Does This Warranty Cover?
This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in the Products.
(c) What Does This Warranty Not Cover?
This limited warranty does not cover any damages due to:
(i) transportation;
(ii) storage;
(iii) improper use;
(iv) failure to follow the Products' instructions or to perform any preventive maintenance;
(v) modifications;
(vi) combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by us;
(vii) unauthorized repair;
(viii) normal wear and tear;
(ix) external causes such as accidents, abuse, or other actions or events beyond our reasonable control; OR
(x) products manufactured by a third party ("Third Party Product") that may constitute, contain, be contained in, incorporated into, attached to, or packaged together with, the Products. For the avoidance of doubt, we make no representation or warranty with respect to any Third Party Product.
(d) What Is the Period of Coverage?
This limited warranty starts on the date of your purchase and lasts for one year (the "Warranty Period"). The Warranty Period is not extended if we repair or replace warranted Products. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
(e) What Are Your Remedies Under This Warranty?
With respect to any defective Products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such Products (or the defective part) free of charge or (ii) refund the purchase price of such Products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective Products.
(f) How Do You Obtain Warranty Service?
To obtain warranty service, you must visit https://heel.dog/, or call (800)-257-6390 or email us at hello@heel.dog during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number.
(g) Limitation of Liability
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT OR LOSS OF DATA OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE ACTUAL AMOUNT PAID BY YOU TO US FOR THE PRODUCTS SOLD.
YOU AGREE THAT YOUR USE OF THE PRODUCTS WILL BE AT YOUR SOLE RISK. WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR USE OF THE PRODUCTS. OUR PRODUCTS ARE NOT SUBSTITUTES FOR YOUR RESPONSIBILITIES AS THE OWNER OF YOUR PET. YOU ARE ULTIMATELY RESPONSIBLE FOR ENSURING THE CONTAINMENT, SAFETY, AND LAWFUL TREATMENT OF YOUR ANIMAL. WE DO NOT GUARANTEE CONTAINMENT OF YOUR ANIMAL.
USING THE PRODUCTS IN A MANNER OTHER THAN SPECIFIED IN THE USER MANUAL OR INCONSISTENT WITH THE LAWFUL TREATMENT OF YOUR PET MAY CAUSE INJURY. YOU ARE RESPONSIBLE FOR MAINTAINING THE FUNCTIONALITY OF ANY PRODUCTS, AND WE ARE NOT RESPONSIBLE FOR THE MAINTENANCE OF THE PRODUCTS OR FOR ANY CONSEQUENCES RESULTING FROM A MALFUNCTIONING PRODUCT.
NO COLLAR CAN COMPLETELY PREVENT AN ANIMAL FROM ESCAPING A CONTAINMENT AREA OR PREVENT PERSONS OR OBJECTS FROM ENTERING A CONTAINMENT AREA AND HARMING OR TAKING AN ANIMAL. WE ARE NOT RESPONSIBLE FOR SUCH OCCURRENCES.
FURTHERMORE, WE ARE NOT RESPONSIBLE FOR HARM, INCLUDING DEATH, THAT MAY OCCUR TO AN INDIVIDUAL OR OTHER ANIMAL THAT ENTERS AN AREA WHERE AN ANIMAL IS LOCATED. THE PRODUCTS ARE NOT A SOLID BARRIER, FENCE, OR LEASH AND WILL NOT WORK AS INTENDED, WITHOUT YOU – THE OWNER – FOLLOWING OUR USER MANUAL. FURTHER, THE PRODUCTS ARE NOT FOR USE WITH VICIOUS ANIMALS OR GUARD ANIMALS. IF YOU BELIEVE YOUR ANIMAL MAY POSE A THREAT TO OTHERS, DO NOT USE THE PRODUCTS. WE ARE NOT RESPONSIBLE FOR HARM (PHYSICAL OR PSYCHOLOGICAL), INJURY OR DEATH OF YOUR ANIMAL FOR ANY REASON TO INCLUDE, BUT NOT LIMITED TO, EXCESSIVE ELECTRONIC STIMULATION, INJURY OR DEATH WHILE IN A CONTAINMENT AREA, INJURY OR DEATH OUTSIDE A CONTAINMENT AREA, THEFT OF YOUR ANIMAL, OR ANIMAL ABUSE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
(h) What Can You Do in Case of a Dispute with Us?
The informal dispute resolution procedure detailed in Section 13 is available to you if you believe that we have not performed our obligations under this limited warranty or these Terms.