Refund policy

Returns and Refunds. Except for Products designated as non-returnable, we will accept a return of Products for a refund of your purchase price, less the original shipping and handling costs, and less a $20 return shipping and handling fee, provided such return is made within 30 days of shipment and provided such Products are returned in their original condition. To return Products, you must apply to obtain a Return Merchandise Authorization ("RMA") by sending an email to hello@heel.dog, or using the chat feature on our website https://heel.dog/. No returns of any type will be accepted without an RMA approval.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment.
Refunds are processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase. WE OFFER NO REFUNDS ON PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.